Responsible Gaming at 99xq — Play Smart, Stay Safe

Age Restriction & Verification

99xq enforces a strict minimum age of 18 years for all players across Bangladesh. This policy is non-negotiable and applies equally to all game types — cricket betting, BPL match wagering, live casino tables, slot machines, and crash games alike. The 18+ requirement exists to protect young people from the potential harms associated with gambling, and 99xq takes this responsibility seriously.

How We Verify Age: During the account registration process, every player is required to provide a valid date of birth. As part of the Know Your Customer (KYC) verification process, players may be asked to submit a copy of their Bangladesh National ID Card (NID), passport, or birth certificate to confirm their stated age. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended pending document review, and funds deposited by an underage player will be returned via the original payment method.

Protecting Minors at Home: If you share a device or household with individuals under 18, we strongly recommend using parental control and content-filtering software to prevent unintended access to 99xq and other gambling websites. Any account registered or used by a minor will be closed permanently upon discovery, regardless of account balance or activity history.

Recognising Problem Gambling

For the vast majority of players, gambling on 99xq is a form of entertainment — comparable to watching a BPL match or playing a mobile game. However, for a minority of individuals, gambling can develop into a harmful behaviour that affects their finances, relationships, and mental health. Recognising the early warning signs is the first and most important step toward seeking help.

Warning Signs to Watch For: The following behaviours may indicate that gambling is becoming a problem. Honest self-assessment against these indicators is encouraged for all players:

If you recognise several of the above signs in your own behaviour, we strongly encourage you to make use of the tools described in the sections below, and to reach out to the 99xq support team or a professional counselling service. Acknowledging a problem early makes a meaningful difference in how quickly it can be addressed.

Player Protection Tools

99xq provides a comprehensive set of responsible gaming tools that are accessible directly through your account settings or by contacting the support team. These tools are designed to give you meaningful control over your gambling activity without requiring you to close your account entirely.

All protective tools can be activated by contacting the 99xq support team at [email protected]. Increases to any limit — for example, raising a deposit cap or shortening a time-out period — are subject to a mandatory 24-hour cooling-off period before the change takes effect. Decreases and restrictions, however, take effect immediately.

Reality Check Notifications: In addition to the tools above, 99xq can enable periodic "reality check" pop-ups during active gaming sessions. These notifications display the total time you have spent in the current session, your net win/loss position for that session, and a prompt to consider whether to continue. Reality checks are available at intervals of your choice — every 30 minutes, every 60 minutes, or every 2 hours.

Self-Exclusion Programme

Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become difficult to control. When you self-exclude from 99xq, your account is closed for the entire duration of the exclusion period, and our systems are updated to block any new registration attempts using your personal details during that time.

Available Self-Exclusion Periods:

• 6 months — minimum self-exclusion period
• 1 year — recommended for players with moderate concerns
• 3 years — for players who need extended structured support
• 5 years — long-term exclusion for serious cases
• Permanent (indefinite) — irreversible exclusion upon request

How to Request Self-Exclusion:

1. 1 Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting.
2. 2 The 99xq responsible gaming team will acknowledge your request within 2 hours and begin processing your exclusion immediately — no cooling-off delay applies to self-exclusion requests.
3. 3 Your account will be suspended, all active sessions terminated, and any pending promotional communications stopped. Your account balance will be retained and made available for withdrawal upon exclusion expiry (for temporary exclusions) or returned to your nominated payment method (for permanent exclusions).
4. 4 You will receive a confirmation email once the exclusion is active. Keep this confirmation for your records.

Deposit & Spending Limits

Setting a personal deposit limit is widely regarded as one of the most practical and effective responsible gaming measures available. A deposit limit simply caps the amount of Bangladeshi Taka you can transfer into your 99xq account within a defined time window — daily, weekly, or monthly. Once your limit is reached, further deposits are declined until the period resets.

How Deposit Limits Work on 99xq:

• Limits are denominated in BDT (Bangladeshi Taka, ৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card payments.
• You can set a daily limit (resets every 24 hours from the time of setting), a weekly limit (resets every 7 days), or a monthly limit (resets on the same date each month).
• Multiple limit tiers can be active simultaneously — for example, a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000.
• Reducing a limit: Takes effect immediately upon confirmation by the support team.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off review period before the increase becomes active, giving you time to reconsider.

To set or adjust a deposit limit, contact the 99xq support team at [email protected] with your requested limit amount and period. The team will confirm the change and send you a written record of your current limit settings.

Time-Out & Cooling-Off Period

A time-out is a short, temporary break from the 99xq platform. Unlike self-exclusion, a time-out does not permanently close your account — it simply suspends access for a defined period, after which your account automatically becomes accessible again. Time-outs are ideal for players who feel they need a structured pause to reassess their relationship with gambling, without committing to a lengthy exclusion.

Available Time-Out Durations:

• 24 hours — a brief pause after a difficult session
• 7 days (1 week) — a short break to reset perspective
• 30 days (1 month) — a meaningful cooling-off period
• Custom duration — contact support to request a specific period up to 6 months

During a time-out, your account balance is preserved, and you will not receive any promotional emails or bonus notifications. The time-out cannot be cancelled or shortened once it has been activated — this deliberate design prevents impulsive reversal of a protective decision made in a clear-headed moment.

Automatic Session Reminders: Separate from time-outs, 99xq can send you automated session duration reminders at the interval of your choice. These are non-blocking alerts — they notify you of how long you have been playing and your net position, without forcibly ending your session. They serve as regular prompts to check in with yourself and decide consciously whether to continue.

To activate a time-out, contact the support team at [email protected] with the subject line "Time-Out Request". Your account will be suspended within 2 hours of your request being received.

Support Resources & Contacts

If you believe that gambling is having a negative impact on your life — or the life of someone close to you — please do not hesitate to reach out. You are not alone, and help is available. The following resources offer confidential support and guidance for individuals experiencing gambling-related difficulties:

• 99xq Responsible Gaming Team: Email [email protected] with the subject line "Responsible Gaming Help". Our team responds 24 hours a day, 7 days a week, and can arrange limit adjustments, time-outs, or self-exclusions immediately upon request.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi and other national mental health support services in Bangladesh provide confidential listening and counselling support for individuals experiencing psychological distress, including gambling-related anxiety and stress.
• Gamblers Anonymous: An international fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem with gambling. GA meetings are available online for Bengali and English speakers.
• GamCare: An internationally recognised resource providing information, advice, and counselling for problem gamblers and those affected by a loved one's gambling. Available online at gamcare.org.uk.
• Trusted Family or Friend: Sometimes talking openly with a trusted person in your life is the most accessible first step. You do not need to be in crisis to discuss your concerns — early conversation is the most effective form of prevention.

Supporting a Family Member or Friend: If someone in your household is gambling excessively and you are concerned about their welfare, 99xq can work with you — with the account holder's consent — to put additional protections in place. In cases of evident financial harm, we may take protective action on an account without requiring the account holder's explicit consent, in accordance with our duty of care obligations.

Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at 99xq — it is a core pillar of how we operate. We believe that a sustainable, trustworthy gaming platform is one that actively supports player welfare, invests in protective tools, and treats every Bangladesh player with the dignity and care they deserve.

Staff Training: All 99xq customer support staff receive training in responsible gaming awareness, enabling them to identify early signs of problem gambling in player behaviour and to respond with empathy, clear information, and practical support options. No player will ever be discouraged from using protective tools or seeking help.

Responsible Advertising: 99xq commits to responsible marketing practices. Our promotional communications are not directed at individuals who have self-excluded, taken a time-out, or set marketing opt-outs. We do not use advertising language that implies gambling guarantees profit, presents gambling as a solution to financial problems, or targets vulnerable individuals.

Continuous Improvement: We regularly review our responsible gaming policies, tools, and procedures to ensure they remain effective, accessible, and aligned with best practice standards in the online gaming industry. Player feedback on our responsible gaming provisions is actively encouraged and reviewed by our compliance team.

Transparency: 99xq is committed to being transparent about the risks associated with gambling. We will never downplay the chance of financial loss, misrepresent the odds of winning, or create an impression that skill alone can overcome the house edge in games of chance. All odds and house edges are available within the relevant game information sections of the platform.

If you have suggestions for how 99xq can improve its responsible gaming provisions, or if you wish to provide feedback on your experience with our player protection tools, please contact us at [email protected]. Your input is genuinely valued and directly informs our ongoing responsible gaming development.